Hotline & Helpline
With our after-sales service hotline (86-371-6459766) and fax (86-371-64397666), we provide 8x7 hours after-sales support (defect report and maintenance application), service policy consultation, complaint, suggestion and other requests.
You also can dial helpline 0086-13783550028 for 24x7 hours non-stop after-sales technical support (defect report and maintenance application) and other urgent service requests and prompt instructions.
Remote Services
Upon receiving requests, our specialist would reach you via phone or online within the response time regulated by the service level, help you analyze, diagnose and identify the problem, provide solutions, and guide you in the practice. You would benefits from more convenient and comprehensive consultancy specialist service.
On-site Services
If it needs to serve on-site, our most experienced engineers would be sent out to your mills within agreed service time. Problem diagnosis and solutions would be conducted on site. On-site service engineers would help to replace the wear parts if necessary till the error is eliminated and systems are restored to normal production.
Training & Courses
We have invited specialists in technology and management to host trainings in production, operation, management and maintenance to help you fostering professionals in these fields.
Spare Parts
We provide quality and reliable original spare parts. With globally presented local warehouses, we are able to provide convenient supply to secure your plant availability.
Customer Care
Our "face-to-face with specialists, caring service for customers" Golden Service Program started in September, 2012 with the aim of knowing customers’ actual demands, solving the problems in production, and sharing knowledge and experience by providing training courses.
In China, our service specialists have toured more than 20 provinces and areas across the country, travelled for 85340 kilometers, and served more than 300 enterprises with more than 2600 solutions and improvements.
On oversea markets, Zhongzhou service tours start from Asia to Middle East, Africa, Americas and Europe every year.
